In a revolutionary move, Cisco Systems Inc, the American multinational technology conglomerate, announced having signed a pact with IMImobile Plc. for enhancing its services for customer interaction. This stance of the California-based Giant has been viewed as being one of the most crucial and most valued pacts in the world of IT Acquisitions, taking it to a $730 million deal. Based on this agreement’s terms, Cisco shall pay 595 pence per share for each IMImobile shares, or a total purchase price of approximately $730 million assuming fully diluted shares, net of cash and including debt.
While Cisco’s primary activities are development, manufacturing, and selling networking hardware, software, telecommunications equipment, and other high-technology services and products worldwide, the UK-based IMImobile Plc is known as a renowned service provider for cloud communications software and services. This nuptial is set to be a groundbreaking alliance paving the way for strengthening Cisco’s smarter transposition of customer based interactive services, especially in times of Pandemic where work-from-home has assumed an ever-growing significance.
Omar Tawakol stated, Sr. VP and GM at Cisco Contact Center,
This acquisition shall act as a catalyst for all Cisco customers worldwide, furthering its vision of empowered Customer Experience as a Service (CXaaS), and IMImobile as a software and service provider shall be able to expand its customer base bringing in the brand value of Cisco encompassing all advantages of social, messaging and voice synchronized under one roof.
With AI being at the core of this alliance, the entire framework shall offer:
AI-backed Smart Customer Service Process: Artificial Intelligence shall govern the entire customer interface with super-agents accelerating the customer service process.
Personalized Services: To offer customized services and interactions, employee collaboration shall be the cynosure of this pact culminating in a luxurious customer experience.
Omnichannel Presence: Creating relevance for customers on all text, social media.
Instrumentation and Navigation: The entire customer journey is so maneuvered that it becomes a customer-dedicated, customer-oriented, and customer-inspired workflow.
As conveyed by Jay Patel, IMImobile CEO,